The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy Beds!
“The bed in our room was exceptionally comfortable, providing us with a restful night's sleep after a day of exploring.” view full review
Accessible Parking
“The nearby parking was very convenient, making it easy to get to and from the hotel without any hassle.” view full review
Stunning View!
“Our room offered a breathtaking view of Lake Rotorua, enhancing our overall experience during our stay.” view full review
Relaxing Atmosphere
“The hotel's leisure area was tranquil and clean, making it a perfect spot to unwind and enjoy some peaceful moments.” view full review
General
No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Hiking
Horseback riding
Cycling
Bowling
Golf course
Squash
Fishing
Guest Parking
Electric kettle
Services
Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Cots
Babysitting/Child services
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Spa & wellness centre
Room features
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Rangiuru Street,
Rotorua,
New Zealand,
Bay of Plenty
Map view
Rangiuru Street,
Rotorua,
New Zealand,
Bay of Plenty
City landmarks
1000 Hinemoa St
Polynesian Spa
1.6
km
booking office 1220 Hinemaru St
Tamaki Maori Village
1.6
km
Golf Course
Government Gardens
1.6
km
Mall
Central Mall
1.2
km
1 Queens Drive Government Gardens
Arawa War Memorial Statue
720 m
1 Queens Drive
Sulphur Point
720 m
Museum
Bibleworld Museum and Discovery Centre
810 m
Spa Centre
The Spa Rotorua
1.6
km
Church
Saint Lukes Church
640 m
1234 Fenton Street
Rakai Jade
710 m
22 Tarewa Rd
Hot Water
760 m
Nearby
Ranolf Street and Lake Road
Kuirau Park
210 m
RotoruaNew Zealand
Lake Rotorua
210 m
Queens Drive
Fred W Wylie Memorial Statue
550 m
Mataiwhera St
Ohinemutu
270 m
1210 Arawa Street
Fancy Meow Cat Cafe
360 m
Mall
Eat Street
210 m
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
480 m
RotoruaNew Zealand
Lake Rotoiti
1.2
km
RotoruaNew Zealand
Lake Tarawera's Hot Water Beach
1.2
km
Tunohopu St
Te Hahi o te Whakapono
470 m
Ohinemutu
Rotorua Lakefront Boardwalk
210 m
1174 Whakaue Street
Puawai Jade
180 m
Church
Saint Michaels Catholic Church
210 m
1093 Tutanekai St
Madhouse Design Store & Gallery
200 m
Rotorua 3010
Rotorua Lakefront Heliport
360 m
2 Kuirau St
Thermal Footbaths
460 m
Rotorua 3010
Foot Spa
550 m
Lake Rotoma
1.2
km
Event hall
Te Runanga Tea House
580 m
Restaurants
Lady Janes Ice Cream Parlour
260 m
1092 Tutanekai Street
Ali Baba's Tunisian Takeaways
460 m
1146 Tutanekai Street Central City
Vitamin Korean Restaurant
440 m
1145 Tutanekai Street
Gelato Mio Ice Cream
380 m
1210 Arawa Street
And Rice Japanese Kitchen
880 m
1196 Tutanekai Street Central
Coffee Collective
670 m
1205 Tutanekai Street
Art Cafe
810 m
1195 Fenton Street
Deli Roasts
830 m
1207 Fenton Street
Rhodes Cafe N Restaurant
810 m
1211 Fenton Street
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
fantastic view
friendly staff
limited room space
dining freshness issues
6.8/10
Nice
Rooms
6.6
Location
8.2
Service
7.5
Dining
6.6
Guest reviews
6.8/10
based on 11 reviews
7.4
7.4/10 based on 3246 reviews
Bob
United States,
December
2023
5.4/10
My stay at the hotel was a mixed experience. The rooms were small; I can't imagine staying with more than two people. The reception wasn't ready on arrival, possibly due to understaffing, but they made up for it with a complimentary breakfast. The rooms definitely need renovating, and the bathrooms are tiny.
Rooms
5.0
The rooms are small and may not be suitable for more than two people. The bathroom size is an issue.
Service
7.0
The service was good overall, and the staff offered a warm welcome. There were some issues with readiness on arrival, but they managed to compensate with a complimentary breakfast.
Location
6.0
The location is convenient, with easy access and parking. However, the view overlooked another hotel, lacking privacy.
Dining
5.0
The dining experience was a mix; there was a large array of dishes but some found it not interesting with limited choices. The price didn't justify the offerings.
Facilities
5.0
The hotel facilities need updating, and the bathroom was notably small.
Christopher
United States,
December
2023
7.2/10
My stay at the hotel had its ups and downs. The room had comfy beds, but it felt a bit claustrophobic, and the bathroom was not as clean as I would have liked. The check-in time was ridiculously late at 4:30 pm, which was quite inconvenient. However, the location was very convenient, close to cafes and restaurants, and I had full use of the pool at the neighboring Novotel. The service was affected by the current situation but was professional and warm overall. The dining options were pretty standard and catered to most tastes.
Rooms
6.0
The beds were comfy, but the room felt a bit claustrophobic, and the bathroom was not very clean.
Service
7.0
The service was professional and warm, despite being affected by the current situation.
Location
8.0
The location was very convenient, close to cafes and restaurants, with full use of the pool at the Novotel next door.
Dining
7.0
The dining options were pretty standard and catered to most tastes.
Facilities
8.0
Amenities were good overall, with access to the pool at the neighboring Novotel.
Ivor
United Kingdom,
December
2023
5.4/10
My stay at the hotel had its ups and downs. The location was convenient, close to eateries and with great lake views. The rooms, however, were a bit cramped, especially on the ground floor overlooking the construction. The dining experience was a mix of tasty options and some disappointment with breakfast arrangements.
Rooms
5.0
The rooms were small with limited space to move around, and the ground floor view wasn't ideal.
Service
7.0
The staff was very nice and informative, but seemed restricted by management's instructions.
Location
6.0
The location was convenient, within walking distance to bus stops and shops, but the in-room wifi was a letdown.
Dining
6.0
The buffet had everything needed for a good start, but breakfast arrangements were ineffective when fully booked.
Facilities
5.0
The facilities were a bit gross overall.
Gavin
United Kingdom,
November
2023
7.8/10
The hotel is centrally located, just steps away from the lake, providing easy access to the main city center and great restaurants. The rooms offer a mix of styles, with some being exceptional while others are average, all at a fair price. The dining experience could use some improvement in terms of breakfast options and pricing, but the overall service, especially from Bridget, was lovely.
Rooms
8.0
The rooms vary in style, but I was lucky to get an amazing room for the price.
Service
9.0
The service provided, especially by Bridget, was very friendly and attentive.
Location
9.0
The location is fantastic, close to the lake and main attractions, making it easy to explore the beautiful Rotorua.
Dining
6.0
The dining experience had some issues with breakfast pricing and system organization, but the quality could be improved.
Facilities
7.0
The hotel offers all the basics needed for a comfortable stay.
Bobby
United Kingdom,
October
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms, despite being of good size, suffered from thin walls and consistent door slamming by other guests, making it hard to enjoy until late afternoon. The service was friendly but lacked professionalism and efficiency. The location was excellent, especially for someone with mobility issues like my wife, offering easy access to dining options and nearby attractions. The dining experience was somewhat disappointing, with limited choices. Overall, it was a stay with ups and downs.
Rooms
7.0
The rooms were of good size but the thin walls and continuous door slamming by guests made our stay less favorable until later in the day.
Service
6.0
The staff was friendly but lacked professionalism and efficiency in their service.
Location
9.0
The location was great, especially for someone with mobility issues, providing easy access to dining options and nearby attractions.
Dining
6.0
The dining options were somewhat limited, affecting the overall dining experience.
Facilities
7.0
The facilities were adequate but did not stand out.
Thomas
United States,
October
2023
7.0/10
I had a mixed experience at the hotel. The rooms were clean and in a good location for local activities, but the city view meant keeping the curtains closed due to the proximity to Novotel. The service was a bit out of control at times but was ultimately helpful and promising to address issues. The location was convenient, close to the lake and main city center, with off-street parking, though it may be impacted by the air quality in Rotorua. Dining offered decent options but had pricing discrepancies for children. Despite some drawbacks, my stay was enjoyable overall.
Rooms
7.0
The rooms were clean and in a good location for local activities, but the city view was obstructed by the close proximity to Novotel, requiring the curtains to remain shut.
Service
7.0
The service had moments of being a bit out of control but was ultimately helpful and promising to address any concerns.
Location
8.0
The location was convenient, close to the lake and main city center, with off-street parking, though it may be impacted by the air quality in Rotorua.
Dining
6.0
The dining experience offered decent options but had pricing discrepancies for children, which was a bit disappointing.
Facilities
7.0
The facilities were satisfactory with basic amenities provided.
Joe
United Kingdom,
September
2023
7.8/10
My stay at the hotel was filled with positives like a fantastic lake view from the room and a cozy bed. However, the room size was a bit small, especially for more than two people. The staff was friendly and accommodating, but some services were limited, like dining options only available at specific times. The location was excellent, with easy access to great restaurants and ample parking. The dining experience had its ups and downs, with a good variety of food but not all items fresh. Overall, a value-for-money stay with some minor room size constraints.
Rooms
8.0
The room provided a beautiful view of the lake and the bed was fantastic, but the room size was small, especially for more than 2 people. Not much space around the bed.
Service
7.0
The staff was welcoming and helpful, but some services, like dining, were limited to specific times.
Location
9.0
I loved the convenience of being near great restaurants within a short walk and the easy access to parking.
Dining
7.0
The dining options had a good spread of food, but some items were not fresh.
Facilities
8.0
The hotel provides essential facilities for a comfortable stay.
fantastic view
limited room space
Graham
United Kingdom,
September
2023
7.4/10
The hotel has a variety of breakfast options to cater to all eaters, but the rooms were cramped and not ready upon arrival. The service was friendly and helpful, although the 'take it or leave it' attitude was noticeable at times. The location was great, surrounded by good places to eat and parks for kids. The dining experience had a nice selection but lacked labeling on items. The facilities were good, although a fan was the only cooling option in some rooms.
Rooms
6.0
The rooms were cramped and not ready upon arrival.
Service
7.0
The service was friendly and helpful, with occasional 'take it or leave it' attitude.
Location
9.0
The location was great, surrounded by good places to eat and parks for kids.
Dining
8.0
The dining had a nice selection, but lacked labeling on items.
Facilities
7.0
The facilities were decent, but only a fan was offered in some rooms.
Peter
United Kingdom,
August
2023
7.8/10
The hotel is conveniently located near the city center and the lake, offering comfortable rooms but with some size limitations. The service is friendly but may need improvements in restocking amenities. The dining options are varied but could be more efficient during peak times. The overall value for money is reasonable, considering the proximity to amenities and the city.
Rooms
7.0
The rooms have everything you'd expect but are pretty small.
Service
7.0
The service was friendly but may need better restocking of amenities.
Location
9.0
The hotel is very close to the lake and the city center, providing easy access to amenities.
Dining
8.0
The dining options are varied but could be more efficient during peak times.
Facilities
8.0
The hotel offers various facilities to enhance the stay.
John
United Kingdom,
June
2023
7.6/10
I had mixed feelings about my stay at the hotel. The rooms were very quiet, and we couldn't hear anything from outside or other rooms, but the strong chlorine smell was really overbearing. On the positive side, we enjoyed having breakfast included, and the room was a great size with everything we needed.
Rooms
7.0
The room was very quiet and had all the necessary amenities, but the strong chlorine smell was off-putting.
Service
9.0
The service was excellent. The staff were really helpful and happy, even in the current situation. They remembered us and were great for a chat. Plus, they quickly changed our room and even gave us a drink voucher for two drinks.
Location
8.0
The location was a bit of a mixed bag. It was great being close to the main streets, the lakefront, and Eatstreet, but the reception area was a bit confusing with people queuing for both breakfast and reception. However, there was plenty of parking available, which was convenient.
Dining
7.0
The dining experience was mostly positive with a good selection of cereals, fruit, and toast for breakfast. However, I was surprised to be charged for my young child's breakfast when I was initially told it would be free. It was frustrating not being able to reach anyone to resolve the issue.
Facilities
7.0
The hotel facilities were satisfactory, with the room offering enough space for comfort. However, the issue with the chlorine smell in the room was a downside.
Edward
United Kingdom,
June
2023
8.2/10
My stay at the hotel was delightful! The rooms were comfortable and had everything I needed. The breakfast options were diverse, catering to all tastes, and the overall experience was what I expect from a quality hotel like Ibis. However, the dining experience could be improved for more variety. The service was outstanding, and the staff were friendly and accommodating. The location was convenient, near the city center and dining options. The price was reasonable, making it a great value for money.
Rooms
8.0
The rooms were lovely and comfortable, offering everything I expect from Ibis.
Service
9.0
The service was exceptional, with the staff being friendly and accommodating.
Location
9.0
The location was very close to the center of Rotorua, making it convenient for exploring the city.
Dining
7.0
The dining experience was quite fine with a good variety, although some improvements could be made for cooked breakfast options.
Facilities
8.0
The hotel provided great facilities for a comfortable stay.
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